Refund policy
Last updated: 12 November 2026
This policy explains how returns and refunds work at Tech-Essentials, a trading name of Manatohu Ltd (NZBN 9429051403515).
Your rights under the Consumer Guarantees Act
If something you buy from us is faulty, unsafe, not as described or not fit for purpose, you can ask for a repair, replacement or refund. Tell us as soon as you notice the problem. Your rights last for a reasonable time, which depends on the product and what it cost. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Damaged or wrong item
Email support@tech-essentials.store with your order number and a photo of the item and packaging. We will send a replacement or a refund. If we need the item back, we pay the return postage.
Lost parcels
We arrange delivery, so a lost parcel is our problem to sort out. If your tracking shows no movement for 10 business days, or the parcel is marked lost, contact us and we will send a replacement or refund your order.
Change of mind
You can return an item within 30 days of delivery if you change your mind. It must be unused, with all parts and accessories, in its original packaging. You pay the return postage. We refund the price of the item once it arrives back and we have checked it. Shipping is free in New Zealand and Australia. Shipping paid on international orders is not refunded for change-of-mind returns.
These items can't be returned for change of mind: gift cards, opened hygiene items (such as earbuds, shavers and groomers), and items bought on sale. If any of these is faulty, your Consumer Guarantees Act rights still apply.
Customers outside New Zealand
Your local consumer laws also apply. If you live in the UK or the European Union, you can cancel your order within 14 days of delivery for any reason. This includes sale items, but not hygiene items once the seal is broken.
How to start a return
- Email support@tech-essentials.store with your order number, the item, and the reason (add photos if it is faulty or damaged).
- We reply within 1 business day with the return address and any instructions. Please don't send items back before we reply, so they reach the right place.
- Post the item with tracking and send us the tracking number.
Refunds
We refund to your original payment method within 5 business days of approving your return. Your bank may take a few more days to show it.
Gift cards
Tech-Essentials e-gift cards don't expire. They can't be exchanged for cash, except where the law requires it.
Warranty
We don't offer a separate store warranty. Your Consumer Guarantees Act rights cover products that turn out to be faulty.
Contact
Email support@tech-essentials.store. We reply within 1 business day, Monday to Friday.