Shipping policy
Last updated: 12 November 2026
| Destination | Shipping cost | Ships within | Delivery estimate |
|---|---|---|---|
| New Zealand | Free, tracked | 1 to 2 business days | 7 to 14 business days |
| Australia | Free, tracked | 1 to 2 business days | 7 to 14 business days |
| Rest of the world, including the United States | NZ$19.99, or free on orders of NZ$149 or more, tracked | 1 to 2 business days | 10 to 20 business days |
Processing
We process orders within 1 to 2 business days (Monday to Friday, excluding NZ public holidays). Orders ship from our fulfilment partners, so items in one order may arrive in separate parcels.
Tracking
You get an email with a tracking number when your order ships. Tracking can take 24 to 48 hours to show the first update.
Prices, GST and duties
For New Zealand orders, prices include GST and there is nothing extra to pay on delivery.
For orders outside New Zealand, prices may show in your local currency. Your country may charge import tax or duties. Where these aren't collected at checkout, you pay them on delivery. We ship to most countries, but not to Russia or Belarus at the moment.
Christmas 2026
Order by Friday 4 December for the best chance of delivery in New Zealand or Australia before Christmas. International orders may not arrive before Christmas.
Lost or damaged parcels
If a parcel we sent is lost or arrives damaged, we replace it or refund you. See Returns and refunds for how to tell us.
Delays
Courier delays can happen in peak periods such as Christmas and Black Friday. If your order is running late, email support@tech-essentials.store and we will chase it for you.
Contact
Email support@tech-essentials.store. We reply within 1 business day, Monday to Friday.